Outage in CallRail
Upstream Provider Issue - Delay in Call Recordings and Transcriptions
Resolved MinorIncident Report
Due to an issue with one of our upstream providers, we are currently experiencing delays in call recordings, transcriptions, and related Conversation Intelligence features.
You may see delays in retrieving recordings and transcriptions in the app UI. Call notifications, webhooks, and other integrations that typically send recordings and transcriptions may be sent without that data until the issue is resolved
Components affected
CallRail Call RecordingOne place to monitor all your cloud vendors. Get instant alerts when an outage is detected.
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Latest Updates ( sorted recent to last )
RESOLVED
about 2 years ago - at 10/05/2023 05:44PM
This incident has been resolved.
INVESTIGATING
about 2 years ago - at 10/05/2023 04:50PM
Due to an issue with one of our upstream providers, we are currently experiencing delays in call recordings, transcriptions, and related Conversation Intelligence features.
You may see delays in retrieving recordings and transcriptions in the app UI. Call notifications, webhooks, and other integrations that typically send recordings and transcriptions may be sent without that data until the issue is resolved
Latest CallRail outages
Upstream provider failure - about 2 months ago
HubSpot integration not sending call recordings - 3 months ago
Call routing issues for Lead Center - 3 months ago
Text messages not appearing in the timeline - 4 months ago
Google Ads disruption of service - 4 months ago
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