Outage in CallRail

Upstream Provider Issue - Delay in Call Recordings and Transcriptions

Resolved Minor
October 05, 2023 - Started about 1 year ago - Lasted about 1 hour
Official incident page

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Outage Details

Due to an issue with one of our upstream providers, we are currently experiencing delays in call recordings, transcriptions, and related Conversation Intelligence features. You may see delays in retrieving recordings and transcriptions in the app UI. Call notifications, webhooks, and other integrations that typically send recordings and transcriptions may be sent without that data until the issue is resolved
Components affected
CallRail Call Recording
Latest Updates ( sorted recent to last )
RESOLVED about 1 year ago - at 10/05/2023 05:44PM

This incident has been resolved.

INVESTIGATING about 1 year ago - at 10/05/2023 04:50PM

Due to an issue with one of our upstream providers, we are currently experiencing delays in call recordings, transcriptions, and related Conversation Intelligence features.
You may see delays in retrieving recordings and transcriptions in the app UI. Call notifications, webhooks, and other integrations that typically send recordings and transcriptions may be sent without that data until the issue is resolved

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