Outage in CallRail

Upstream Provider Issue - Delay in Call Recordings and Transcriptions

Resolved Minor
October 05, 2023 - Started over 2 years ago - Lasted about 1 hour
Official incident page

Incident Report

Due to an issue with one of our upstream providers, we are currently experiencing delays in call recordings, transcriptions, and related Conversation Intelligence features. You may see delays in retrieving recordings and transcriptions in the app UI. Call notifications, webhooks, and other integrations that typically send recordings and transcriptions may be sent without that data until the issue is resolved
Components affected
CallRail Call Recording

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Latest Updates ( sorted recent to last )
RESOLVED over 2 years ago - at 10/05/2023 05:44PM

This incident has been resolved.

INVESTIGATING over 2 years ago - at 10/05/2023 04:50PM

Due to an issue with one of our upstream providers, we are currently experiencing delays in call recordings, transcriptions, and related Conversation Intelligence features.
You may see delays in retrieving recordings and transcriptions in the app UI. Call notifications, webhooks, and other integrations that typically send recordings and transcriptions may be sent without that data until the issue is resolved

Latest CallRail outages

Outbound calling for Lead Center customers - 3 months ago
Infrastructure outage impacts CallRail services - 3 months ago
Upstream provider failure - 5 months ago
HubSpot integration not sending call recordings - 6 months ago
Call routing issues for Lead Center - 6 months ago

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