Outage in CallRail

Issue with agent status in Lead Center

Resolved Minor
December 04, 2023 - Started almost 2 years ago - Lasted about 2 hours
Official incident page

Incident Report

We are receiving scattered reports of Lead Center agents being stuck in “busy” status and being unable to hang up. Your ability to place and receive calls is of critical importance to us at CallRail. We are actively working on a resolution and apologize for any disruptions you are experiencing related to this issue.
Components affected
CallRail Lead Center

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Latest Updates ( sorted recent to last )
RESOLVED almost 2 years ago - at 12/04/2023 09:47PM

The earlier incident regarding stuck Lead Center calls is now resolved. We appreciate your patience.

MONITORING almost 2 years ago - at 12/04/2023 09:09PM

We have implemented a fix for the Lead Center status issue. We are continuing to monitor the situation to ensure the issue is resolved and agents are no longer stuck in “busy” status. We sincerely apologize for any disruption this issue may have caused.

INVESTIGATING almost 2 years ago - at 12/04/2023 08:11PM

We are receiving scattered reports of Lead Center agents being stuck in “busy” status and being unable to hang up.
Your ability to place and receive calls is of critical importance to us at CallRail. We are actively working on a resolution and apologize for any disruptions you are experiencing related to this issue.

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