Outage in CallRail

Delayed event updates

Resolved Minor
June 26, 2024 - Started over 1 year ago - Lasted about 5 hours
Official incident page

Incident Report

Due to some processing queue backups, we are experiencing delays to some events, especially events triggered post-call. Some actions such as user management may take additional time to process.
Components affected
CallRail Application Dashboard

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Latest Updates ( sorted recent to last )
RESOLVED over 1 year ago - at 06/26/2024 06:40PM

Delays in Google Ads APIs have cleared, and we've re-enabled conversion reporting.

MONITORING over 1 year ago - at 06/26/2024 05:59PM

Delays in Google Ads APIs continue, so conversion reporting remains disabled. All other post-call events are processing normally. We'll continue to monitor Google Ads API health and restore conversion reporting when it recovers.

MONITORING over 1 year ago - at 06/26/2024 03:59PM

We've identified a delay in the APIs used by our Google Ads integration. We have temporarily disabled conversion reporting to Google Ads as well as data retrieval of keywords and campaign data. Users may be unable to activate new Google Ads integrations. Overall CallRail event queue health is improving and we will continue to monitor Google's metrics. We'll re-enable all processes and post any delayed conversions as soon as the APIs have recovered.

IDENTIFIED over 1 year ago - at 06/26/2024 02:57PM

We've identified the issue and are working on a fix.

INVESTIGATING over 1 year ago - at 06/26/2024 02:16PM

We are continuing to investigate this issue.

INVESTIGATING over 1 year ago - at 06/26/2024 02:15PM

Due to some processing queue backups, we are experiencing delays to some events, especially events triggered post-call. Some actions such as user management may take additional time to process.

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