Outage in CallRail

"Call back" option not displaying in the Analytics section

Resolved Minor
November 12, 2024 - Started 3 months ago - Lasted about 2 hours
Official incident page

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Outage Details

We are currently investigating an issue that is causing the "call back" button to not display in various pages of the Analytics section, including the Activity logs and the Lead timeline page. Call routing and reporting are not impacted.
Components affected
CallRail Application Dashboard
Latest Updates ( sorted recent to last )
RESOLVED 3 months ago - at 11/12/2024 05:29PM

This incident has been resolved.

MONITORING 3 months ago - at 11/12/2024 04:56PM

A fix has been implemented and we are monitoring the results.

IDENTIFIED 3 months ago - at 11/12/2024 03:55PM

The issue has been identified and a fix is being implemented.

INVESTIGATING 3 months ago - at 11/12/2024 03:34PM

We are currently investigating an issue that is causing the "call back" button to not display in various pages of the Analytics section, including the Activity logs and the Lead timeline page.

Call routing and reporting are not impacted.

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