Outage in CallRail

Caller ID information is delayed

Resolved Major
March 03, 2025 - Started 9 days ago - Lasted about 22 hours
Official incident page

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Outage Details

We are currently investigating an issue that is causing the receipt of caller ID information to be delayed. Caller names may display as "Unavailable" in Lead Center, the call and text activity logs, and in reports. Call routing is not impacted.
Components affected
CallRail Application Dashboard CallRail Lead Center
Latest Updates ( sorted recent to last )
RESOLVED 8 days ago - at 03/04/2025 12:28PM

All missing caller ID information has been backfilled.

MONITORING 9 days ago - at 03/03/2025 08:48PM

We are still working to recover caller name information for calls received between approximately 9:12am ET and 11:02am ET. Calls received since 11:02am are processing normally and have the expected caller ID information.

MONITORING 9 days ago - at 03/03/2025 04:30PM

The issue is resolved and caller ID information is no longer delayed. Current/in-progress calls will display the expected information. Prior calls that were received while the incident may still show as "Unavailable", but we expect to backfill missing data shortly.

INVESTIGATING 9 days ago - at 03/03/2025 03:39PM

We are continuing to investigate this issue.

INVESTIGATING 9 days ago - at 03/03/2025 02:45PM

We are currently investigating an issue that is causing the receipt of caller ID information to be delayed. Caller names may display as "Unavailable" in Lead Center, the call and text activity logs, and in reports. Call routing is not impacted.

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