Outage in CallTower

CT Text Login Failure

Resolved Minor
February 16, 2023 - Started almost 3 years ago - Lasted about 1 hour
Official incident page

Incident Report

CallTower is investigating reports of users receiving errors when attempting to sign into CT Text. *CallTower has opened a master case to investigate this issue as it has been reported by more than one CallTower customer. This issue may or may not directly affect your services and is currently under investigation. If you are affected, please report the issue to support@calltower.com. CallTower intends to post updates on status.calltower.com approximately every 30 minutes, unless identified otherwise. This issue is being investigated as a top priority.
Components affected
CallTower Microsoft 365 CallTower Microsoft Teams - Direct Routing

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Latest Updates ( sorted recent to last )
RESOLVED almost 3 years ago - at 02/16/2023 04:09PM

YakChat has implemented a fix for the issue. CallTower's internal testing shows that the issue has been resolved. We ask that any customers that are still experiencing issues reach out to CallTower support.

IDENTIFIED almost 3 years ago - at 02/16/2023 03:46PM

CallTower's vendor YakChat has acknowledged and identified an issue. They are currently implementing a fix that they believe will resolve the login issues. We do not yet have an ETA.


*CallTower has opened a master case for this issue as it is affecting more than one CallTower customer. This issue may or may not directly affect your services. If you are affected, please report the issue to support@calltower.com. CallTower intends to post updates on status.calltower.com approximately every 30 minutes, unless identified otherwise.

INVESTIGATING almost 3 years ago - at 02/16/2023 03:16PM

CallTower is investigating reports of users receiving errors when attempting to sign into CT Text.

*CallTower has opened a master case to investigate this issue as it has been reported by more than one CallTower customer. This issue may or may not directly affect your services and is currently under investigation. If you are affected, please report the issue to support@calltower.com. CallTower intends to post updates on status.calltower.com approximately every 30 minutes, unless identified otherwise. This issue is being investigated as a top priority.

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