Outage in Candid Health
Delayed claim submissions and responses via Waystar
Resolved MajorIncident Report
Summary AI Generated
Starting September 30 at ~5:35–5:45 PM ET, a connectivity failure between Candid Health and Waystar clearinghouse halted claim submissions and blocked incoming response files (999 acknowledgments and 277 claim status updates) for approximately 18 hours. Only claims routed through Waystar were affected; no data was lost, as claims were safely queued throughout the disruption. Connectivity was restored at ~11:30 AM ET on October 1, queued claims were automatically transmitted, and no resubmission is required.
Since approximately 5:45 PM ET on September 30, claims routed through the Waystar clearinghouse have not been delivered. Since approximately 5:35 PM ET, we have also not received Waystar response files (999 acknowledgments and 277 claim status). We have traced the issue to connectivity between Candid and Waystar and are working with Waystar to restore it.
Claims sent through other clearinghouses are not affected.
No data has been lost: affected claims are safely queued and will be sent automatically once connectivity is restored, so you do not need to resubmit.
Components affected
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Latest Updates ( sorted recent to last )
RESOLVED
5 days ago - at 10/01/2026 05:32PM
Connectivity between Candid and Waystar was restored at approximately 11:30 AM ET on October 1. Claims queued during the disruption (September 30, ~5:45 PM ET to October 1, ~11:30 AM ET) have been sent to Waystar, and claim submission and responses via Waystar are operating normally. No data was lost and no action is needed. Please do not resubmit affected claims.
MONITORING
6 days ago - at 10/01/2026 03:36PM
Connectivity between Candid and Waystar was restored at approximately 11:30 AM ET. Claims that were queued during the disruption are now being sent to Waystar automatically, and delayed Waystar response files (999 acknowledgments and 277 claim status) are being received and processed. No data was lost and no action is needed on your part. Please do not resubmit affected claims.
INVESTIGATING
6 days ago - at 10/01/2026 03:10PM
Since approximately 5:45 PM ET on September 30, claims routed through the Waystar clearinghouse have not been delivered. Since approximately 5:35 PM ET, we have also not received Waystar response files (999 acknowledgments and 277 claim status). We have traced the issue to connectivity between Candid and Waystar and are working with Waystar to restore it.
Claims sent through other clearinghouses are not affected.
No data has been lost: affected claims are safely queued and will be sent automatically once connectivity is restored, so you do not need to resubmit.
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