Canva experienced a major incident where some users encountered issues with payments and billing features, with at least one user reporting inability to download content due to account loading problems. The engineering team implemented a fix within 28 minutes and monitored the system until full resolution was confirmed.
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This incident is now resolved. Thank you for your patience and understanding.
A fix has been implemented, and we are monitoring the results. Users should be able to use billing and payment features normally.
Some users may have issues with payments on Canva. Our teams are urgently looking into this, and we will provide an update soon.
Some users may have issues with payments on Canva. Our teams are urgently looking into this, and we will provide an update soon.
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