Outage in Canvas Instructure

Users are experiencing errors when attempting to use the Immersive Reader

Resolved Minor
January 03, 2025 - Started 12 days ago - Lasted about 1 hour
Official incident page

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Outage Details

We are currently investigating this issue.
Components affected
Canvas Instructure ap-southeast-1 Canvas Instructure eu-west-1 Canvas Instructure Canvas LMS Canvas Instructure eu-central-1 Canvas Instructure us-west-2 Canvas Instructure ca-central-1 Canvas Instructure us-east-1 Canvas Instructure ap-southeast-2
Latest Updates ( sorted recent to last )
RESOLVED 12 days ago - at 01/03/2025 09:23PM

This incident has been resolved.

IDENTIFIED 12 days ago - at 01/03/2025 08:14PM

The issue has been identified and a fix is being implemented.

INVESTIGATING 12 days ago - at 01/03/2025 08:04PM

We are currently investigating this issue.

Latest Canvas Instructure outages

Some users are experiencing Gradebook load errors - about 20 hours ago
Some users are experiencing connection errors when accessing Canvas. - 8 days ago
Our support phone provider has run into an issue that is causing us to not receive user's calls. We are working with them to resolve this. For now please contact support via email, or our online chat. - 9 days ago
Long Pageview Load Times - 27 days ago
Some users are not able to query Catalog data from Canvas Data 2 - about 1 month ago

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