Outage in Canvas Instructure

Some users may experience 500 errors when trying to access Canvas

Resolved Minor
November 11, 2025 - Started about 1 month ago - Lasted about 1 hour
Official incident page

Incident Report

We are currently investigating this issue.
Components affected
Canvas Instructure Canvas LMS Canvas Instructure us-west-2

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Latest Updates ( sorted recent to last )
RESOLVED about 1 month ago - at 11/12/2025 04:16AM

This incident has been resolved.

IDENTIFIED about 1 month ago - at 11/12/2025 04:12AM

The issue has been identified and a fix is being implemented.

INVESTIGATING about 1 month ago - at 11/12/2025 03:51AM

We are continuing to investigate this issue.

INVESTIGATING about 1 month ago - at 11/12/2025 03:23AM

We are currently investigating this issue.

Latest Canvas Instructure outages

Due to an incident impacting our external service provider (Snowflake), some customers are not seeing new data in Canvas Data 2 - 1 day ago
Some users in North America may be experiencing slow load times or errors when accessing Canvas - 6 days ago
Some users may experience slow loading or page errors when attempting to access Canvas. - 14 days ago
Some users are unable to download files using Canvas apps on Android devices - 15 days ago
Blank Screen When Attempting to Access Recordings in Canvas - 29 days ago

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