Outage in Canvas Instructure

Blank Screen When Attempting to Access Recordings in Canvas

Resolved Minor
November 18, 2025 - Started 7 days ago - Lasted about 3 hours
Official incident page

Incident Report

Some users may encounter a blank page or console errors when attempting to listen to recordings or watch videos in Canvas.
Components affected
Canvas Instructure ap-southeast-1 Canvas Instructure us-east-1 Canvas Instructure Canvas LMS

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Latest Updates ( sorted recent to last )
RESOLVED 7 days ago - at 11/19/2025 12:06AM

This incident has been resolved.

MONITORING 7 days ago - at 11/19/2025 12:01AM

A fix has been implemented and we are monitoring the results.

IDENTIFIED 7 days ago - at 11/18/2025 11:29PM

The issue has been identified and a fix is being implemented.

INVESTIGATING 7 days ago - at 11/18/2025 10:59PM

We are continuing to investigate this issue.

INVESTIGATING 7 days ago - at 11/18/2025 10:07PM

We are continuing to investigate this issue.

INVESTIGATING 7 days ago - at 11/18/2025 09:39PM

We are continuing to investigate this issue.

INVESTIGATING 7 days ago - at 11/18/2025 09:38PM

Some users may encounter a blank page or console errors when attempting to listen to recordings or watch videos in Canvas.

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