Outage in Canvas Instructure

Due to an incident impacting our external service provider (Snowflake), some customers are not seeing new data in Canvas Data 2

Resolved Minor
December 16, 2025 - Started 1 day ago - Lasted about 6 hours
Official incident page

Incident Report

We are currently investigating this issue.
Components affected
Canvas Instructure eu-west-1

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Latest Updates ( sorted recent to last )
RESOLVED about 23 hours ago - at 12/16/2025 03:48PM

This incident has been resolved.

IDENTIFIED about 23 hours ago - at 12/16/2025 03:30PM

We are continuing to work on a fix for this issue.

IDENTIFIED about 24 hours ago - at 12/16/2025 02:57PM

We are continuing to work on a fix for this issue.

IDENTIFIED 1 day ago - at 12/16/2025 02:17PM

We are continuing to work on a fix for this issue.

IDENTIFIED 1 day ago - at 12/16/2025 01:36PM

We are continuing to work on a fix for this issue.

IDENTIFIED 1 day ago - at 12/16/2025 01:03PM

We are continuing to work on a fix for this issue.

IDENTIFIED 1 day ago - at 12/16/2025 12:50PM

We are continuing to work on a fix for this issue.

IDENTIFIED 1 day ago - at 12/16/2025 12:33PM

We are continuing to work on a fix for this issue.

IDENTIFIED 1 day ago - at 12/16/2025 12:09PM

We are continuing to work on a fix for this issue.

IDENTIFIED 1 day ago - at 12/16/2025 11:44AM

We are continuing to work on a fix for this issue.

IDENTIFIED 1 day ago - at 12/16/2025 11:21AM

We are continuing to work on a fix for this issue.

IDENTIFIED 1 day ago - at 12/16/2025 10:59AM

We are continuing to work on a fix for this issue.

IDENTIFIED 1 day ago - at 12/16/2025 10:23AM

We are continuing to work on a fix for this issue.

IDENTIFIED 1 day ago - at 12/16/2025 10:00AM

The issue has been identified and a fix is being implemented.

INVESTIGATING 1 day ago - at 12/16/2025 10:00AM

We are currently investigating this issue.

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