Outage in Canvas Instructure
Parchment Digital Badges (formerly Canvas Credentials), is experiencing login issues on the US server.
Resolved MajorIncident Report
Summary AI Generated
Canvas Instructure's Parchment Digital Badges service experienced login issues on the US server that prevented users from accessing the platform for 27.2 hours. The incident affected the Canvas Credentials component, blocking user authentication and access to digital badge services. The issue was identified and resolved with a fix implementation, followed by monitoring to ensure stable login functionality was restored.
We are currently investigating an issue with users attempting to long in on the US server. We are working diligently to get this resolved.
Components affected
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Latest Updates ( sorted recent to last )
RESOLVED
1 day ago - at 04/07/2026 06:54PM
This incident has been resolved.
MONITORING
2 days ago - at 04/06/2026 05:49PM
Parchment Digital Badges is currently allowing users to log in. We are monitoring the situation. Please reach out to support if you experience issues with your log in process.
MONITORING
2 days ago - at 04/06/2026 05:45PM
A fix has been implemented and we are monitoring the results.
IDENTIFIED
2 days ago - at 04/06/2026 05:33PM
The issue has been identified and a fix is being implemented.
INVESTIGATING
2 days ago - at 04/06/2026 03:47PM
We are currently investigating an issue with users attempting to long in on the US server. We are working diligently to get this resolved.
Latest Canvas Instructure outages
Using the Canvas Career agent can cause an error message - about 12 hours ago
Some users may encounter broken images and media files in Canvas - about 18 hours ago
Some users are being logged out from their Canvas Application on Android mobile devices - about 19 hours ago
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