Outage in Canvas Instructure

Parchment Digital Badges (formerly Canvas Credentials), is experiencing login issues on the US server.

Resolved Major

April 06, 2026 - Started about 2 months ago - Lasted 1 day
Official incident page

Incident Report

Summary AI Generated

Canvas Instructure's Parchment Digital Badges service experienced login issues on the US server that prevented users from accessing the platform for 27.2 hours. The incident affected the Canvas Credentials component, blocking user authentication and access to digital badge services. The issue was identified and resolved with a fix implementation, followed by monitoring to ensure stable login functionality was restored.

We are currently investigating an issue with users attempting to long in on the US server. We are working diligently to get this resolved.

Components affected

Canvas Instructure Canvas Credentials

Latest Updates ( sorted recent to last )

RESOLVED about 2 months ago - at 04/07/2026 06:54PM

This incident has been resolved.

MONITORING about 2 months ago - at 04/06/2026 05:49PM

Parchment Digital Badges is currently allowing users to log in. We are monitoring the situation. Please reach out to support if you experience issues with your log in process.

MONITORING about 2 months ago - at 04/06/2026 05:45PM

A fix has been implemented and we are monitoring the results.

IDENTIFIED about 2 months ago - at 04/06/2026 05:33PM

The issue has been identified and a fix is being implemented.

INVESTIGATING about 2 months ago - at 04/06/2026 03:47PM

We are currently investigating an issue with users attempting to long in on the US server. We are working diligently to get this resolved.

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