Canvas Instructure experienced a 136.5-hour service disruption affecting tools that rely on API keys, with Canvas Data 2, Beta, and Test environments placed under maintenance. As a precautionary measure, the team reissued certain application keys, requiring users to re-authorize access to affected tools. All services were gradually restored over several days, with Canvas Data 2 and Beta becoming available first, followed by Canvas Test.
Resolved: Canvas Data 2 & Beta are available. Canvas Test is now available.
Canvas Data 2 and Beta should now be available for all customers. Canvas Test remains under maintenance.
As more information becomes available we will update here.
Canvas Data 2 should now be available for all customers.
Canvas Beta & Test remain under maintenance.
As more information becomes available we will update here.
Canvas Data 2 should now be available for all customers.
Canvas Beta & Test remain under maintenance.
As more information becomes available we will update here.
Our team reissued certain application keys as a precautionary step, which requires end users to re-authorize access to those tools. Reissued application keys contain a timestamp in the name and will be visible to users during re-authorization. These are valid Instructure created keys and users should continue the authorization process. Please read the blog Application Key Timestamp Notice for more information. (https://community.instructure.com/en/discussion/665983/application-key-timestamp-notice)
We are continuing to review the issue and will provide updates here as more information becomes available.
Thank you for your patience.
Our investigation continues and Canvas Data 2 and Canvas Beta & Test remain under maintenance.
As more information becomes available we will update here.
Our investigation continues and Canvas Data 2 and Canvas Beta remain under maintenance.
As more information becomes available we will update here.
Some customers may be experiencing limited disruption to tools relying on API keys. Our team is actively investigating and has taken precautionary steps to help maintain service stability while we work to restore full functionality.
We are continuing to review the issue and will provide updates here as more information becomes available.
Thank you for your patience.
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