Outage in Canvas Instructure
We are currently investigating reports of intermittent failures within the DocViewer conversion engine
Resolved MinorIncident Report
Summary AI Generated
Canvas Instructure experienced intermittent failures in the DocViewer conversion engine affecting Canvas LMS across multiple regions (eu-central-1, eu-west-1, ap-southeast-1) for 50 minutes. Users reported widespread 500 Internal Server Errors that prevented access to Canvas, with some students experiencing crashes during timed exams and being unable to access course materials during finals period. The issue was resolved after implementing a fix and monitoring the results.
We are currently investigating this issue.
Components affected
Canvas Instructure Canvas LMS Canvas Instructure eu-central-1 Canvas Instructure eu-west-1 Canvas Instructure ap-southeast-1Latest Updates ( sorted recent to last )
RESOLVED
6 days ago - at 05/04/2026 11:41PM
This incident has been resolved.
MONITORING
6 days ago - at 05/04/2026 11:36PM
A fix has been implemented and we are monitoring the results.
INVESTIGATING
6 days ago - at 05/04/2026 10:54PM
We are currently investigating this issue.
Latest Canvas Instructure outages
Canvas is Available for Most Users. Canvas Beta and Canvas Test are still in maintenance. - 3 days ago
Unsupported files for Groupdocs unable to render - 3 days ago
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