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Outage in Canvas Instructure

Unsupported files for Groupdocs unable to render

Resolved Minor
May 07, 2026 - Started 3 days ago - Lasted about 2 hours
Official incident page

Incident Report

Summary AI Generated

Canvas Instructure experienced an issue where unsupported files could not be rendered through Groupdocs, affecting the Canvas LMS platform. The problem was identified and a fix was implemented, resolving the incident after 1.8 hours.

The issue has been identified and a fix is being implemented.
Components affected
Canvas Instructure Canvas LMS
Latest Updates ( sorted recent to last )
RESOLVED 3 days ago - at 05/07/2026 05:37PM

This incident has been resolved.

IDENTIFIED 3 days ago - at 05/07/2026 03:55PM

The issue has been identified and a fix is being implemented.

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