Outage in Canvas Instructure
Some users may not be receiving Multi-Factor Authentication SMS messages when logging into Canvas
Resolved MajorIncident Report
Summary AI Generated
Canvas LMS experienced a major incident lasting approximately 2.2 hours where some users were not receiving MFA SMS messages during login, preventing normal authentication. Users also reported severe platform slowness, with the dashboard and modules pages taking several minutes to load or becoming unresponsive across multiple devices. The issue was identified, a fix was implemented, and the incident was fully resolved.
We are currently investigating this issue.
Components affected
Canvas Instructure Canvas LMSLatest Updates ( sorted recent to last )
RESOLVED
9 days ago - at 08/24/2026 06:10PM
This incident has been resolved.
MONITORING
9 days ago - at 08/24/2026 05:56PM
A fix has been implemented and we are monitoring the results.
IDENTIFIED
9 days ago - at 08/24/2026 04:15PM
The issue has been identified and a fix is being implemented.
INVESTIGATING
9 days ago - at 08/24/2026 03:58PM
We are currently investigating this issue.
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