Outage in Canvas Instructure

PDX Users getting a Website is under heavy Load (request timed out)

Resolved Major

August 31, 2026 - Started 2 days ago - Lasted about 5 hours
Official incident page

Incident Report

Summary AI Generated

Canvas LMS in the us-west-2 (Portland) region experienced a major outage lasting approximately 5.3 hours, during which users received "Website is under heavy load" and request timeout errors. A fix was implemented after roughly 2.5 hours of investigation, followed by an extended monitoring period before full resolution was confirmed.

We are currently investigating this issue.

Components affected

Canvas Instructure us-west-2 Canvas Instructure Canvas LMS

Latest Updates ( sorted recent to last )

RESOLVED 2 days ago - at 08/31/2026 11:06PM

This incident has been resolved.

MONITORING 2 days ago - at 08/31/2026 10:26PM

We are continuing to monitor for any further issues.

MONITORING 2 days ago - at 08/31/2026 09:53PM

We are continuing to monitor for any further issues.

MONITORING 2 days ago - at 08/31/2026 09:04PM

We are continuing to monitor for any further issues.

MONITORING 2 days ago - at 08/31/2026 08:21PM

A fix has been implemented and we are monitoring the results.

INVESTIGATING 2 days ago - at 08/31/2026 08:11PM

We are continuing to investigate this issue, but we believe we have currently mitigated the error users were receiving.

INVESTIGATING 2 days ago - at 08/31/2026 07:39PM

We are continuing to investigate this issue.

INVESTIGATING 2 days ago - at 08/31/2026 07:08PM

We are continuing to investigate this issue.

INVESTIGATING 2 days ago - at 08/31/2026 06:42PM

We are continuing to investigate this issue.

INVESTIGATING 2 days ago - at 08/31/2026 06:12PM

We are continuing to investigate this issue.

INVESTIGATING 2 days ago - at 08/31/2026 05:49PM

We are currently investigating this issue.

source IsDown Canvas platform experiencing severe slowdowns and outages Reports started 2 minutes before official outage was reported

Users report inability to login, frozen screens, slow performance, and overload error messages on Canvas, indicating potential server capacity issues.

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SIN Users getting a Website is under heavy Load (request timed out) - 1 day ago

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