CapaSystems Outage History

CapaSystems experienced an Apple enrollment failure affecting the CapaOne Apple MDM component for 4.9 hours. The incident impacted users' ability to enroll Apple devices through the mobile device management system. The issue was investigated and subsequently resolved.

CapaSystems' ServiceDesk phone system was unavailable for 6.5 hours due to an issue with their phone provider, affecting customer support accessibility. During the outage, customers were directed to contact support via email at support@capasystems.com as an alternative. The incident was resolved, though service restoration took longer than the initially expected 13:00 CEST timeframe.

CapaSystems experienced a major incident where Apple device enrollment using Microsoft authentication failed, affecting the CapaOne Apple MDM component. The issue was identified after approximately 1.5 hours of investigation, and a fix was implemented. The incident was fully resolved after 5.3 hours of total downtime.

CapaSystems experienced a major incident where software packages could not be downloaded, affecting multiple components including CapaOne CustomApps, Drivers, Updater, CapaPacks, CapaImages, and CapaDrivers. The issue was identified and a fix was implemented after investigation. The incident was resolved after 1.5 hours of downtime.

CapaSystems experienced service degradation affecting CapaOne Core, where slower data loading caused login timeouts for some users. The incident lasted 46.3 hours before being fully resolved. A fix was implemented and monitored until the service was restored to normal operation.

CapaSystems experienced an issue where newly created Custom Applications failed to install correctly, affecting the CapaOne Updater component. The incident lasted 58 minutes before being resolved on April 24th, 2026 at 10:07 AM.

CapaSystems Web Support was unavailable for 20.3 hours due to network issues at a service provider. The outage affected the CapaSystems Support component, requiring users to contact support by phone instead. The provider's network issues were resolved, restoring normal web support functionality.

CapaSystems experienced a 121.5-hour outage where new users were not receiving welcome emails due to an issue with their hosting provider's mail service. The incident affected the CapaOne Core component and was resolved on April 6th, 2026 after the hosting provider implemented a fix.