Outage in Capsule

Unable to access Capsule

Resolved Major

March 27, 2026 - Started 5 days ago - Lasted about 16 hours
Official incident page

Incident Report

We are aware of an issue preventing customers from accessing Capsule at the moment. We are working hard on getting this fixed and we'll be sure to post an update once we're back online.

Components affected

Capsule

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Latest Updates ( sorted recent to last )

RESOLVED 5 days ago - at 03/27/2026 04:48PM

This incident has been resolved.

MONITORING 5 days ago - at 03/27/2026 10:15AM

The fix has been deployed and we are seeing normal response times in app.

A full incident report will be published in due course.

MONITORING 5 days ago - at 03/27/2026 09:15AM

We believe we have found the root cause for this issue and a fix is currently being deployed.

MONITORING 5 days ago - at 03/27/2026 08:56AM

A repeat of the service failure has occurred. We are still investigating the root cause for this incident but Capsule is back online.

Updates will be posted as we learn more.

MONITORING 5 days ago - at 03/27/2026 01:43AM

We have managed to restore service. The root cause is under investigation and an update will be provided as soon as possible.

If you are still having issues accessing your Capsule account please contact support@capsulecrm.com.

INVESTIGATING 5 days ago - at 03/27/2026 01:26AM

We are aware of an issue preventing customers from accessing Capsule at the moment.

We are working hard on getting this fixed and we'll be sure to post an update once we're back online.

Latest Capsule outages

Dropbox Processing Delay - over 1 year ago

Capsule is currently degraded - over 2 years ago

Connectivity issues - almost 3 years ago

BT Broadband Connectivity Issues - over 3 years ago

Capsule is unavailable because of network connectivity - over 3 years ago

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