Outage in CaptivateIQ

Issue loading CaptivateIQ

Resolved Major

February 14, 2025 - Started 25 days ago - Lasted about 2 hours
Official incident page

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Outage Details

We are experiencing issues where customers may not be able to access CaptivateIQ. We are currently investigating and will provide an update in 30 minutes.

Latest Updates ( sorted recent to last )

RESOLVED 25 days ago - at 02/14/2025 08:36PM

This incident has been resolved.

MONITORING 25 days ago - at 02/14/2025 06:57PM

A fix has been implemented and we are monitoring the results.

IDENTIFIED 25 days ago - at 02/14/2025 06:44PM

We have identified the cause of the incident are are working to implement a fix. We will update again in 30 minutes.

INVESTIGATING 25 days ago - at 02/14/2025 06:30PM

We are experiencing issues where customers may not be able to access CaptivateIQ. We are currently investigating and will provide an update in 30 minutes.

Latest CaptivateIQ outages

Plan Management Envelope Sending - about 15 hours ago

Bulk Payout Processing and Payout Export Errors - 15 days ago

Slowness in some customer instances - 27 days ago

Slowness in some customer instances - about 1 month ago

We are experiencing some infrastructure issues which can cause app slowdowns in multiple places - 6 months ago

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