Outage in Carbonite

Intermittent Document upload errors in Core Archive DE (archive.de.opentext.cloud)

Minor

May 13, 2026 - Started 1 day ago
Official incident page

Incident Report

We are currently experiencing intermittent errors with the document upload functionality. Our teams have been assembled and are actively investigating the issue. We will provide additional updates as more information becomes available. Ref# IM3925260.

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Latest Updates ( sorted recent to last )

MONITORING about 17 hours ago - at 05/13/2026 09:37PM

The issue causing intermittent upload failures, has been addressed with a fix that is improving upload success rates.
We remain focused on further improving document upload stability and success rates with incremental improvements in upcoming updates.
We are actively monitoring system performance and will share further updates as they become available.

Ref# IM3925260.

IDENTIFIED about 22 hours ago - at 05/13/2026 05:06PM

The issue causing intermittent errors during document uploads has been identified. The team is currently working on developing and deploying a fix. We will continue to provide updates through this notification as new information becomes available.

Ref# IM3925260.

INVESTIGATING 1 day ago - at 05/13/2026 01:20PM

Latest Carbonite outages

ProviderLink Timeouts and Slow-loading Pages - about 1 hour ago

Issue Summary Statement - about 1 hour ago

Core EDR/MDR is currently experiencing installation failures - about 21 hours ago

Core Archive for SAP® Solutions - DE (archive.de.opentext.cloud) experienced an issue - 2 days ago

Core Archive for SAP® Solutions - DE (archive.de.opentext.cloud) is currently not available - 4 days ago

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