Outage in Carbonite
Core EDR/MDR is currently experiencing installation failures
Minor
May 13, 2026 - Started about 21 hours ago
Official incident page
Official incident page
Incident Report
Core EDR/MDR customers in the UK data center attempting to perform new installations of the EDR/MDR agent may experience installation failures. Teams have identified the cause and are working to resolve the issue. We appreciate your patience.
While the Core Endpoint Protection component installs successfully, the EDR/MDR components may fail to install, resulting in incomplete agent deployment. Existing agents may also fail to upgrade to version 3.0.3; however, currently installed agents will continue to function as expected.
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Latest Updates ( sorted recent to last )
IDENTIFIED
44 minutes ago - at 05/14/2026 02:19PM
Core EDR/MDR customers in the UK data center attempting to perform new installations of the Linux EDR/MDR agent may experience installation failures. Teams are currently assembled and working to resolve the issue. We appreciate your patience.
EDR/MDR components may now be installed, and existing agents can now be upgraded to version 3.0.3.
Updates for this issue will be sent every 6 hours, or if there are significant updates, whichever comes first.
IDENTIFIED
about 3 hours ago - at 05/14/2026 11:41AM
Core EDR/MDR customers in the UK data center attempting to perform new installations of the EDR/MDR agent may experience installation failures. Teams are currently assembled and working to resolve the issue. We appreciate your patience.
While the Core Endpoint Protection component installs successfully, the EDR/MDR components may fail to install, resulting in incomplete agent deployment. Existing agents may also fail to upgrade to version 3.0.3; however, currently installed agents will continue to function as expected.
Updates for this issue will be sent every 6 hours, or if there are significant updates, whichever comes first.
IDENTIFIED
about 14 hours ago - at 05/14/2026 01:19AM
Core EDR/MDR customers in the UK data center attempting to perform new installations of the EDR/MDR agent may experience installation failures. Teams are currently assembled and working to resolve the issue. We appreciate your patience.
While the Core Endpoint Protection component installs successfully, the EDR/MDR components may fail to install, resulting in incomplete agent deployment. Existing agents may also fail to upgrade to version 3.0.3; however, currently installed agents will continue to function as expected.
Updates for this issue will be sent every 6 hours, or if there are significant updates, whichever comes first.
IDENTIFIED
about 20 hours ago - at 05/13/2026 07:19PM
Core EDR/MDR customers in the UK data center attempting to perform new installations of the EDR/MDR agent may experience installation failures. Teams are currently assembled and working to resolve the issue. We appreciate your patience.
While the Core Endpoint Protection component installs successfully, the EDR/MDR components may fail to install, resulting in incomplete agent deployment. Existing agents may also fail to upgrade to version 3.0.3; however, currently installed agents will continue to function as expected.
Updates for this issue will be sent every 6 hours, or if there are significant updates, whichever comes first.
IDENTIFIED
about 21 hours ago - at 05/13/2026 06:19PM
Core EDR/MDR customers in the UK data center attempting to perform new installations of the EDR/MDR agent may experience installation failures. Teams have identified the cause and are working to resolve the issue. We appreciate your patience.
While the Core Endpoint Protection component installs successfully, the EDR/MDR components may fail to install, resulting in incomplete agent deployment. Existing agents may also fail to upgrade to version 3.0.3; however, currently installed agents will continue to function as expected.
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