Outage in Carbonite
Zix Encryption Services - Secure Cloud Email Encryption (AEE/ZEE) not delivering messages
Resolved MinorIncident Report
Summary AI Generated
Carbonite's Zix Encryption Services (AEE/ZEE) experienced a message delivery failure lasting approximately 3.9 hours, affecting customers with DLP service enabled on their email encryption policies. The issue prevented encrypted emails from being delivered during that window. Service was restored and confirmed resolved on July 22, 2026.
Zix Encryption Services - Secure Cloud Email Encryption (AEE/ZEE) is currently experiencing an issue delivering messages when the DLP service is enabled on policies.
Teams are currently assembled and working to resolve the issue. We appreciate your patience.
Tracking Number: IM3965099
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Latest Updates ( sorted recent to last )
RESOLVED
about 1 hour ago - at 07/22/2026 05:24PM
Zix Encryption Services - Secure Cloud Email Encryption (AEE/ZEE) experienced an issue delivering messages when the DLP service is enabled on policies.
The issue is now resolved. We appreciate your patience.
Tracking Number: IM3965099
MONITORING
about 4 hours ago - at 07/22/2026 02:50PM
Zix Encryption Services - Secure Cloud Email Encryption (AEE/ZEE) experienced an issue delivering messages when the DLP service is enabled on policies.
Service has been restored and is now being validated. We appreciate your patience.
Tracking Number: IM3965099
IDENTIFIED
about 5 hours ago - at 07/22/2026 01:56PM
Zix Encryption Services - Secure Cloud Email Encryption (AEE/ZEE) is currently experiencing an issue delivering messages when the DLP service is enabled on policies.
Teams are currently assembled and working to resolve the issue. We appreciate your patience.
Tracking Number: IM3965099
INVESTIGATING
about 5 hours ago - at 07/22/2026 01:31PM
Zix Encryption Services - Secure Cloud Email Encryption (AEE/ZEE) is currently experiencing an issue delivering messages when the DLP service is enabled on policies.
Teams are currently assembled and working to resolve the issue. We appreciate your patience.
Tracking Number: IM3965099
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