Outage in CardConnect

INCIDENT: Discover Authorization Timeouts

Resolved Minor
February 06, 2023 - Started almost 2 years ago - Lasted about 3 hours
Official incident page

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Outage Details

The CardPointe Gateway is currently experiencing timeouts during transaction authorization to RapidConnect and TSYS. We are currently investigating the the issue. We will provide updates as they become available.
Components affected
CardConnect TSYS CardConnect CardPointe Gateway CardConnect First Data RapidConnect CardConnect PayPal CardConnect First Data Nashville CardConnect First Data Omaha CardConnect Moneris CardConnect Secure Exchange / SFTP CardConnect First Data North CardConnect Chase Paymentech Tampa CardConnect American Express CardConnect DPS CardConnect SVS CardConnect First Data South CardConnect Elavon CardConnect Credorax CardConnect Vantiv CardConnect ProfitStars CardConnect Chase Paymentech Salem CardConnect BluePay Gateway
Latest Updates ( sorted recent to last )
RESOLVED almost 2 years ago - at 02/06/2023 10:38PM

Client impact has ceased as of approximately 5:10 pm ET. The incident was caused by an internal problem at Discover.

MONITORING almost 2 years ago - at 02/06/2023 08:48PM

Discover has confirmed a disruption in service to Discover transaction processing on multiple platforms. Progress is being made to resolve the issue. Updates will continue to be provided as soon as possible.

MONITORING almost 2 years ago - at 02/06/2023 08:32PM

We are continuing to monitor the issue.

MONITORING almost 2 years ago - at 02/06/2023 08:18PM

An issue with an upstream provider has been identified, in which most Discover transactions have timed out or are declined.

We continue to monitor the situation and will provide updates as they become available.

MONITORING almost 2 years ago - at 02/06/2023 08:10PM

An issue with an upstream provider has been identified, in which most Discover transactions have timed out or are declined.

We continue to monitor the situation and will provide updates as they become available.

INVESTIGATING almost 2 years ago - at 02/06/2023 07:47PM

The CardPointe Gateway is currently experiencing timeouts during transaction authorization to RapidConnect and TSYS.

We are currently investigating the the issue. We will provide updates as they become available.

Latest CardConnect outages

INCIDENT: CardPointe Reporting Delays - about 1 month ago
CardPointe Integrated Terminal Disruption - about 1 month ago
CardPointe Retail Terminal - Batching Issue - about 2 months ago
CardPointe Gateway Disruption - about 2 months ago
Support Disruption - 2 months ago

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