Outage in CardConnect

CardPointe Gateway Service Disruption - PPS-62 Timeouts

Resolved Minor
October 09, 2025 - Started 1 day ago - Lasted 1 day
Official incident page

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Outage Details

We are investigating a CardPointe Gateway service disruption (PPS-62 timeouts) which may be impacting your business. We are currently working to resolve this issue.
Components affected
CardConnect CardPointe Gateway
Latest Updates ( sorted recent to last )
RESOLVED about 12 hours ago - at 10/10/2025 05:17PM

This incident has been resolved.

MONITORING 1 day ago - at 10/09/2025 04:28PM

A fix has been implemented and we are monitoring the results.

IDENTIFIED 1 day ago - at 10/09/2025 04:11PM

The issue has been identified and a fix is being implemented.

INVESTIGATING 1 day ago - at 10/09/2025 01:57PM

We are continuing to investigate this issue.

INVESTIGATING 1 day ago - at 10/09/2025 01:56PM

We are continuing to investigate this issue.

INVESTIGATING 1 day ago - at 10/09/2025 01:55PM

We are continuing to investigate this issue.

INVESTIGATING 1 day ago - at 10/09/2025 01:52PM

We are continuing to investigate this issue.

INVESTIGATING 1 day ago - at 10/09/2025 01:51PM

We are continuing to investigate this issue.

INVESTIGATING 1 day ago - at 10/09/2025 01:48PM

We are investigating a CardPointe Gateway service disruption (PPS-62 timeouts) which may be impacting your business. We are currently working to resolve this issue.

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