BluePay Transaction Data Partially Unavailable

We are continuing to correct the remaining double settled transactions.

We will continue to provide updates as they become available.

Double settled Fiserv ACH Third Party Sender transactions have been reversed. We continue to work on reversals for Fiserv ACH Direct to Bank and credit card transactions.

We will continue to provide updates as they become available.

Duplicate settlements on the BluePay Gateway are currently in the process of being reversed. This may take up to 3 business days to be completed.

Please subscribe to status.bluepay.com for updates to the timeline as we have them.

We are continuing to work on a fix for this issue.

We are continuing to work on a fix for this issue.

Reversals of double settled credit card transactions over $10,000 on First Data processing platforms are pending settlement. Transaction Type is CREDIT for reversal of a SALE or CAPTURE. Transaction Type is SALE for the reversal of a REFUND. The Comment on the transactions is "Reversal of double settlement.".

Reversal of double settled credit card transactions under $10,000 on First Data processing platforms is starting now. It is expected to be completed Monday 6/24/2024.

Reversal of double settled credit card transactions over $10,000 on First Data processing platforms has begun. Reversal of smaller First Data credit card transactions, credit card transactions on other platforms and ACH transactions are still being planned.

We are continuing to work on a fix for this issue.

Transactions that previously received a "COULD NOT LOCATE ORIGINAL TRANSACTION" error can now be reprocessed. The original transactions have been restored.

We are continuing to work on a fix for this issue.

During this time please refrain from manually refunding transactions appearing as duplicates. This will be resolved once a fix is in place.

We are continuing to work on a fix for this issue.

The data synchronization issue has caused some transactions to be double settled. After the missing data is restored we will be identifying the double settled transactions and determining the best way to reverse the duplicates.

An application to synchronize the data across the database servers has been created. We are starting the process to restore the missing data. A completion time is not known yet.

A database server added to the cluster is failing to synchronize with the other database servers. This is causing some transaction and settlement data near the time of the addition to not be available for reporting and for use as tokens. We are working on correcting the synchronization issue and will provide an update when there is an ETA for correction of the issue.

Transactions using a token affected by this issue will receive the message "COULD NOT LOCATE ORIGINAL TRANSACTION". They will need to be reattempted after the issue is resolved.

Additional data has been found to be missing. We will be working to correct the database synchronization issue and restore all the missing data.

Connectivity issue has been corrected and data merged. Data from all transactions is now available.

A connectivity issue between BluePay database servers caused transaction data from transactions processed 6/18/2024 4:16pm-4:26pm EDT to not be merged to all database servers. Affected transactions are currently not available in the BluePay website and not available from reporting APIs. We are currently working to correct the issue. Once connectivity is restored between the database servers, the transaction data will be merged making it available in the BluePay website and reporting APIs. The transactions will then settle in the next regularly scheduled settlement.