Outage in CardConnect

Intermittent Vantiv Authorization Timeouts

Resolved Minor
September 11, 2024 - Started 2 months ago - Lasted about 3 hours
Official incident page

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Outage Details

The CardPointe Gateway is currently experiencing intermittent timeouts during transaction authorizations to Vantiv. We are currently investigating the the issue. We will provide updates as they become available.
Components affected
CardConnect Vantiv
Latest Updates ( sorted recent to last )
RESOLVED 2 months ago - at 09/11/2024 06:18PM

This incident has been resolved.

MONITORING 2 months ago - at 09/11/2024 03:33PM

A fix has been implemented and we are monitoring the results.

INVESTIGATING 2 months ago - at 09/11/2024 03:10PM

The CardPointe Gateway is currently experiencing intermittent timeouts during transaction authorizations to Vantiv.

We are currently investigating the the issue. We will provide updates as they become available.

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