Outage in Cardiff University
Copilot Chat - Issues with responses after uploading a file
Resolved MinorIncident Report
We have been notified by Microsoft that they have identified an issue with responses from Microsoft 365 Copilot Chat after they upload a file.
Affected users may encounter an error message stating "Oops! Something happened. Can you try again?", or may experience low-quality or inaccurate responses.
Microsoft are implementing changes to their infrastructure in an attempt to remediate this issue.
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Latest Updates ( sorted recent to last )
RESOLVED
3 days ago - at 06/15/2026 01:00PM
Microsoft have concluded that their remediation actions have resolved this issue, and have closed the incident.
Normal service should have resumed.
MONITORING
7 days ago - at 06/11/2026 01:22PM
We have been notified by Microsoft that they have identified an issue with responses from Microsoft 365 Copilot Chat after they upload a file.
Affected users may encounter an error message stating "Oops! Something happened. Can you try again?", or may experience low-quality or inaccurate responses.
Microsoft are implementing changes to their infrastructure in an attempt to remediate this issue.
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