Outage in Cardknox

Transaction Processing Issues

Resolved Major

December 19, 2024 - Started about 1 year ago - Lasted about 7 hours
Official incident page

Incident Report

We are receiving reports of intermittent transaction processing errors. We will update as more information becomes available.

Components affected

Cardknox Transaction Processing

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Latest Updates ( sorted recent to last )

RESOLVED about 1 year ago - at 12/20/2024 04:24AM

This incident has been resolved.

MONITORING about 1 year ago - at 12/20/2024 12:47AM

We are continuing to monitor for any further issues.

MONITORING about 1 year ago - at 12/20/2024 12:46AM

All services have been fully restored and are operating normally. We will continue to monitor performance to ensure ongoing stability.

MONITORING about 1 year ago - at 12/19/2024 11:07PM

Transaction processing has been restored though we are still seeing intermittent issues. Our Reporting API is still down.

IDENTIFIED about 1 year ago - at 12/19/2024 10:36PM

Our engineers are working on the issue and we hope to have this resolved shortly.

INVESTIGATING about 1 year ago - at 12/19/2024 09:07PM

We are receiving reports of intermittent transaction processing errors. We will update as more information becomes available.

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