Cardknox experienced transaction processing failures affecting a small subset of merchants due to an issue with a third-party vendor. The vendor resolved the underlying problem after 6.6 hours of service disruption. The incident was monitored and confirmed resolved.
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This incident has been resolved.
The 3rd party vendor has advised that they have resolved the issue.
We will continue monitoring.
We have identified an issue with a 3rd party vendor causing transactions to fail for a small subset of merchants. The 3rd party is aware and is actively working on resolving.
We will update as more information becomes available.
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