Issue with Insurance Claims

After further monitoring, this incident is considered resolved. Carestream Dental service has been restored to full functionality. Please contact us if you continue to experience any issues.

Important Update for WinOMS Dental Claim Submitters
We want to keep you informed about an issue we recently identified that affects only WinOMS dental claim submitters. After a thorough review, we have determined the root cause and are taking immediate action.
Our development team will continue working to implement the necessary code changes overnight, and we plan to deploy an emergency fix tomorrow. Once the fix is in place, we will promptly resubmit all affected claims to ensure accuracy and expedite resolution.
Thank you for your patience and understanding as we work to resolve this quickly. We remain committed to transparency and minimizing any impact on your operations.

Carestream Dental is investigating reports of an issue with our Insurance Claims service affecting some dental claims of WinOMS customers. We are actively working on a resolution and will provide another update later this afternoon.