Outage in CARFAX Canada
VHR Lookup API
Resolved MajorIncident Report
Summary AI Generated
CARFAX Canada's VHR Lookup API experienced a 2.7-hour outage where users were unable to generate report links, though Vehicle History Reports themselves remained accessible. The issue affected the ReportLookupApi component and was classified as Severity 2. The incident was resolved after approximately 2.7 hours with no further escalation.
Severity 2 - We are currently investigating this issue. Vehicle History Report is available, but users are unable to generate report link when using VHR Lookup API service.
Components affected
CARFAX Canada ReportLookupApiTrusted by 1,000+ teams
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Latest Updates ( sorted recent to last )
RESOLVED
about 1 month ago - at 06/23/2026 09:07PM
This incident has been resolved.
INVESTIGATING
about 1 month ago - at 06/23/2026 06:28PM
Severity 2 - We are currently investigating this issue. Vehicle History Report is available, but users are unable to generate report link when using VHR Lookup API service.
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