Outage in Cartesia
Database connection issue leading to impacted Agents and Narrations
Resolved MinorIncident Report
We are experiencing some database connection issues impacting some product service area including Agents and Narrations. These do not impact TTS, Voice or Cloning APIs.
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Latest Updates ( sorted recent to last )
RESOLVED
5 months ago - at 11/06/2025 07:38PM
This incident has been resolved.
MONITORING
5 months ago - at 11/06/2025 07:38PM
Root cause was determined to be an unforeseen networking configuration change from an upstream provider. Mitigations have been applied, all errors are resolved, and we’re closely monitoring the system.
INVESTIGATING
5 months ago - at 11/06/2025 07:16PM
We are experiencing some database connection issues impacting some product service area including Agents and Narrations. These do not impact TTS, Voice or Cloning APIs.
Latest Cartesia outages
Elevated failure rates on Line (Voice Agent) calls - 14 days ago
Voice Agents — Degraded Performance - about 1 month ago
Authentication Services Degraded on play.cartesia.ai - about 1 month ago
TTS API Elevated TTFA - about 1 month ago
Degraded generation quality on public voices - about 2 months ago
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