Outage in Cartesia
Voice Agents — Degraded Performance
Resolved MajorIncident Report
We are experiencing intermittent connectivity issues affecting voice agent sessions due to degradation at an upstream infrastructure provider. Some calls may fail to connect or drop unexpectedly.
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Latest Updates ( sorted recent to last )
RESOLVED
about 1 month ago - at 03/13/2026 11:13PM
This incident has been resolved.
MONITORING
about 1 month ago - at 03/13/2026 08:25PM
We are continuing to monitor for any further issues.
MONITORING
about 1 month ago - at 03/13/2026 08:24PM
A mitigation and additional observability have been deployed. We are actively monitoring for recovery and are seeing connections recover.
IDENTIFIED
about 1 month ago - at 03/13/2026 07:13PM
We are experiencing intermittent connectivity issues affecting voice agent sessions due to degradation at an upstream infrastructure provider. Some calls may fail to connect or drop unexpectedly.
Latest Cartesia outages
Elevated failure rates on Line (Voice Agent) calls - 14 days ago
Authentication Services Degraded on play.cartesia.ai - about 1 month ago
TTS API Elevated TTFA - about 1 month ago
Degraded generation quality on public voices - about 2 months ago
TTS API Elevated TTFA - about 2 months ago
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