Outage in Cartesia
Voice agents unable to connect
Resolved MajorIncident Report
We are investigating an issue causing some voice agents are failing to reach their runtime deployments, returning a "trouble connecting to an agent" error. We will share an update as soon as we have more information.
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Latest Updates ( sorted recent to last )
RESOLVED
about 1 month ago - at 04/28/2026 02:20AM
This incident has been resolved.
IDENTIFIED
about 1 month ago - at 04/28/2026 02:13AM
We've identified an issue with an upstream provider, and we're actively working on rolling it back.
INVESTIGATING
about 1 month ago - at 04/28/2026 01:41AM
We are investigating an issue causing some voice agents are failing to reach their runtime deployments, returning a "trouble connecting to an agent" error. We will share an update as soon as we have more information.
Latest Cartesia outages
Playground down due to auth provider outage - 3 days ago
Voice agent call recordings are delayed - 17 days ago
Voice Agent Service Degradation - 22 days ago
Playground loading slowly - 24 days ago
Elevated failure rates on Line (Voice Agent) calls - about 2 months ago
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