Outage in CartHook

Checkout page outage

Resolved Minor
October 17, 2019 - Started over 5 years ago - Lasted over 2 years
Official incident page

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Outage Details

We are currently investigating the issue.
Latest Updates ( sorted recent to last )
RESOLVED over 5 years ago - at 10/17/2019 10:51AM

Due to a network routing issue with our networking provider (Amazon Web Services), we experienced major outage between October 17th 5.48AM ET and October 17th 6.33AM ET. We redirected all traffic to Shopify's checkout pages during the outage. As soon as AWS resolved the issue, we resumed operations, and all traffic is now flowing through CartHook's Checkout Pages again.

MONITORING over 5 years ago - at 10/17/2019 10:33AM

A fix has been implemented and we are monitoring the results.

IDENTIFIED over 5 years ago - at 10/17/2019 10:27AM

The issue has been identified and a fix is being implemented.

INVESTIGATING over 5 years ago - at 10/17/2019 10:26AM

We have identified the issue and are working on a fix with our networking provider. We'll send out an update on the issue ASAP.

INVESTIGATING over 5 years ago - at 10/17/2019 09:54AM

We are redirecting all of your checkout pages to Shopify to ensure no loss of traffic occurs.

INVESTIGATING over 5 years ago - at 10/17/2019 09:53AM

We are continuing to investigate this issue.

INVESTIGATING over 5 years ago - at 10/17/2019 09:48AM

We are currently investigating the issue.

Latest CartHook outages

Analytics Outage - about 3 years ago
CartHook Post Purchase Offers Data Outage (AWS Issue) - over 3 years ago
AWS Outage - over 3 years ago
Carthook checkout: order dispatch issue - about 4 years ago
Checkout redirect not working - over 4 years ago

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