Outage in Cashflows

INC-1855 3DS issues on Visa Cards

Resolved Minor
November 07, 2022 - Started about 2 years ago - Lasted about 2 hours
Official incident page

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Outage Details

At the current time, Gateway 3DS mandated merchants are experiencing transactional failures. This is an unplanned disruption, which we are investigating and working to resolve. This seems to be only VISA transactions at this time.
Components affected
Cashflows Gateway API
Latest Updates ( sorted recent to last )
RESOLVED about 2 years ago - at 11/07/2022 01:30PM

All 3DS gateway transactions are processing normally. This incident is now resolved.

MONITORING about 2 years ago - at 11/07/2022 12:48PM

At the current time, Gateway 3DS mandated merchants transactions are being processed normally.

We will continue to monitor.

IDENTIFIED about 2 years ago - at 11/07/2022 12:22PM

At the current time, Gateway 3DS mandated merchants are experiencing transactional failures. This is an unplanned disruption, which we are investigating and working to resolve.

This seems to be only VISA transactions at this time.

What corrective actions have been taken?
A potential solution has been identified and our teams are working on the resolution.

IDENTIFIED about 2 years ago - at 11/07/2022 11:50AM

At the current time, Gateway 3DS mandated merchants are experiencing transactional failures. This is an unplanned disruption, which we are investigating and working to resolve.

This seems to be only VISA transactions at this time.

What corrective actions have been taken?
An issue has been identified with card ranges which are updated every 4 hours by VISA and Cashflows. We are working to resolve this data issue.

INVESTIGATING about 2 years ago - at 11/07/2022 11:18AM

At the current time, Gateway 3DS mandated merchants are experiencing transactional failures. This is an unplanned disruption, which we are investigating and working to resolve.

This seems to be only VISA transactions at this time.

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