Outage in CaterTrax

TRAX Platform Service Disruption

Resolved Minor

July 19, 2024 - Started over 1 year ago - Lasted about 3 hours
Official incident page

Incident Report

We are currently experiencing a service disruption that is affecting all users. CaterTrax services are restoring but are running in a degraded state. Users may experience degraded performance until systems are fully restored. Our Technology Team has identified the root cause and is continuing to work on implementing a solution. We will send an additional update within 60 minutes.

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Latest Updates ( sorted recent to last )

RESOLVED over 1 year ago - at 07/19/2024 02:48PM

We are pleased to inform you that all services have been fully restored. Our Technology Team has found no further issues. Thank you for your patience during this time.

MONITORING over 1 year ago - at 07/19/2024 01:18PM

A fix has been implemented and we are monitoring the results.

INVESTIGATING over 1 year ago - at 07/19/2024 01:17PM

CaterTrax services have been restored and are operating as expected.

We will continue to monitor and provide a final update within two hours.

INVESTIGATING over 1 year ago - at 07/19/2024 11:59AM

We are continuing to investigate this issue.

INVESTIGATING over 1 year ago - at 07/19/2024 11:58AM

We are currently experiencing a service disruption that is affecting all users. CaterTrax services are restoring but are running in a degraded state. Users may experience degraded performance until systems are fully restored.
Our Technology Team has identified the root cause and is continuing to work on implementing a solution.
We will send an additional update within 60 minutes.

Latest CaterTrax outages

Select Payment Gateways are Experiencing Intermittent Disruption in Service - 5 months ago

TRAX Platform Experiencing Slowness - over 2 years ago

Intermittent Site Latency and User Login Issues - almost 3 years ago

Release Maintenance is running longer than expected - over 4 years ago

Site Performance Restored - almost 6 years ago

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