Outage in CaterTrax
Intermittent Site Latency and User Login Issues
Resolved MinorIncident Report
Please be advised that we are aware of and actively troubleshooting an issue that is currently impacting the ability of some users to log into their sites at this time. This issue is being treated as our highest priority and our team is working hard to get the problem resolved as quickly as possible.
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Latest Updates ( sorted recent to last )
RESOLVED
almost 3 years ago - at 03/17/2023 12:06PM
The TRAX Platform has returned to expected response times. Additionally, the intermittent site latency and user login issues have been resolved. This will be the last update.
MONITORING
almost 3 years ago - at 03/14/2023 12:04PM
The TRAX Platform remains within expected response times. Additional tuning activities will continue this week as we monitor system performance. Next update Friday 3/17 at 8:00 AM.
MONITORING
almost 3 years ago - at 03/10/2023 12:59PM
Our team has identified and mitigated issues causing intermittent performance degradation to the TRAX Platform. While the system is currently operating within expected response times, we will continue to monitor system performance to ensure a consistent experience for you and your customers. Our focus will shift to additional tuning activities. Next update Tuesday 3/14 at 8:00 AM EST.
IDENTIFIED
almost 3 years ago - at 03/09/2023 01:01PM
The system continues to be operating within expected response times. While we work on the remaining open issues, we are closely monitoring performance and latency. Next update 8:00 AM EST tomorrow.
IDENTIFIED
almost 3 years ago - at 03/08/2023 06:20PM
Our team is continuing to investigate new reports of degraded performance and latency issues. While the system is currently operating within expected response times, our focus continues to be on performance improvements and resolving open issues. Next update 8:00 AM EST tomorrow.
IDENTIFIED
almost 3 years ago - at 03/07/2023 08:17PM
Our team has identified a few issues that are currently causing some intermittent site latency as well as impacting the ability for some users to log into their sites at this time. These issues are our highest priority and we are working to resolve them as quickly as possible.
IDENTIFIED
almost 3 years ago - at 03/06/2023 04:55PM
Our team has identified an issue that is currently causing intermittent site latency and 504 Gateway Timeout errors for some users. This issue is our highest priority and we are working to resolve it as quickly as possible.
INVESTIGATING
almost 3 years ago - at 03/06/2023 02:39PM
Please be advised that we are aware of and actively troubleshooting an issue that is currently impacting the ability of some users to log into their sites at this time. This issue is being treated as our highest priority and our team is working hard to get the problem resolved as quickly as possible.
Latest CaterTrax outages
TRAX Platform Service Disruption - over 1 year ago
TRAX Platform Experiencing Slowness - over 2 years ago
Release Maintenance is running longer than expected - over 4 years ago
Site Performance Restored - almost 6 years ago
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