Outage in Central 1
Alert! - INC146386 – Several Central 1 Services Unavailable
Resolved Major
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Outage Details
Components affected
Central 1 PaymentStream™ Direct Central 1 MemberDirect Retail (MDi/MDo) Central 1 Secure Site & User Management Central 1 Current Accounts & CBS Online Central 1 Forge Online Banking Central 1 Forge Public Central 1 Critical/High Priority Incident Alert Central 1 Forge 2.0 Online Banking Central 1 Wire Transfers Central 1 Origination Solutions - Borrow Anywhere Central 1 Treasury Connect Central 1 Origination Solutions - Open Anywhere Central 1 INTERAC e-Transfers® (EMT) Central 1 Increased Authentication & Risk Engine (RSA) Central 1 Deposit Anywhere™ (RDC) Central 1 Cheque ProcessingLatest Updates ( sorted recent to last )
All payment, treasury, and digital banking services continue to remain stable.
Central 1 is working with our load balancing vendor on root cause and to ensure production stability. Central 1 teams will continue to monitor and investigate throughout the day.
We will provide another update in 2 hours.
Central 1 has successfully recovered all payment, treasury and digital banking services.
We are currently working to recover our QA/Test environments.
A ticket has been opened with our load balancing vendor and the Central 1 team will continue our investigation throughout the day.
We will provide another update in 60 minutes.
Central 1 has successfully recovered most payments, treasury and digital banking services. We are currently working to recover our remaining services which includes Deposit Anywhere and Branch Capture.
e-Transfers and Digital Banking 2SV login have been working since 9:30 a.m. PT
We will provide another update in 30 minutes.
Central 1 has identified a problem with our service load balancer. We have begun failing services over to our Eastern data centers and are seeing recovery for a significant portion of Retail and Small Business Banking, as well as real time payments.
PaymentStream Direct, CBS, and Treasury Connect are now accessible.
Technical teams continue to triage and will share another update within 30 minutes.
We are experiencing an infrastructure outage which is affecting the availability of many core services including Online Banking (both Forge and MemberDirect), PaymentStream Direct, User Management, Origination Solutions, Treasury Connect, and CBS Online.
We are continuing to triage and will share another update within 30 minutes.
Central 1 is aware that several services are unavailable affecting Online Banking, eTransfers, PaymentStream Direct... Technical teams are investigating with a high priority.
We will provide an update by 8:30 am PT (11:30 am ET).
Central 1 - Support@central1.com - DigitalBanking_Support@central1.com - 1.888.889.7878
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