Outage in Central 1

Alert! - INC150901: OAUTH Login errors and 2 Step Verification service interruption

Resolved Major
November 26, 2022 - Started about 2 years ago - Lasted about 1 hour
Official incident page

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Outage Details

Please note that we are currently experiencing an RSA OAUTH 2 Step Verification service interruption. This is affecting user logins to MemberDirect, Forge 2, and mobile app. The following error is appearing after entering the login information in the OAUTH sign in page: "Unfortunately there was a problem with your request. Please contact technical support." We are actively investigating and an update will be provided by or before 7:30pm P.T.(10:30pm E.T.) Central 1 - DigitalBanking_Support@Central1.com - 1.888.889.7878, option 2
Components affected
Central 1 Forge 2.0 Small Business Central 1 Forge 2.0 Online Banking Central 1 Critical/High Priority Incident Alert Central 1 MemberDirect Small Business (MDSB) Central 1 MemberDirect Retail (MDi/MDo)
Latest Updates ( sorted recent to last )
RESOLVED about 2 years ago - at 11/26/2022 03:54AM

The emergency server re-start is now complete and all RSA and online banking services are now available and recovered. The incident's start time was 5:41p.m PT(8:41pm E.T) and recovered at 7:45p.m PT(10:45pm E.T).Please contact Support if you experience any further issues.

Central 1 - DigitalBanking_Support@Central1.com - 1.888.889.7878, option 2

INVESTIGATING about 2 years ago - at 11/26/2022 03:33AM

Central 1 is in the process of performing an RSA server farm emergency re-start. An update will be provided by or before 8:30pm P.T.(11:30pm E.T.)


Central 1 - DigitalBanking_Support@Central1.com - 1.888.889.7878, option 2

INVESTIGATING about 2 years ago - at 11/26/2022 02:31AM

Please note that we are currently experiencing an RSA OAUTH 2 Step Verification service interruption. This is affecting user logins to MemberDirect, Forge 2, and mobile app.
The following error is appearing after entering the login information in the OAUTH sign in page: "Unfortunately there was a problem with your request. Please contact technical support."
We are actively investigating and an update will be provided by or before 7:30pm P.T.(10:30pm E.T.)


Central 1 - DigitalBanking_Support@Central1.com - 1.888.889.7878, option 2

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