Outage in Central 1

Resolved - INC199724 – FX Notes Plus not available

Resolved Minor
April 23, 2025 - Started about 21 hours ago - Lasted about 4 hours
Official incident page

Need to monitor Central 1 outages?
Stay on top of outages with IsDown. Monitor the official status pages of all your vendors, SaaS, and tools, including Central 1, and never miss an outage again.
Start Free Trial

Outage Details

Exchange Bank of Canada (EBC) has notified Central 1 they are experiencing system issues and users are receiving a “User has been disabled” message when trying to access the FX Notes Plus application. Central 1 and EBC are investigating and we will provide an update by 10 a.m. PT (1 p.m. ET) or sooner if the incident is resolved. Central 1 - Support@central1.com - 1.888.889.7878, press 1
Components affected
Central 1 Wire Transfers
Latest Updates ( sorted recent to last )
RESOLVED about 17 hours ago - at 04/23/2025 06:44PM

This incident has been resolved.

INVESTIGATING about 18 hours ago - at 04/23/2025 05:46PM

The FX Notes Plus application is now available.

If you continue to experience log on issues, please contact Central 1 Support.

Central 1 - Support@central1.com - 1.888.889.7878, press 1

INVESTIGATING about 21 hours ago - at 04/23/2025 02:31PM

Exchange Bank of Canada (EBC) has notified Central 1 they are experiencing system issues and users are receiving a “User has been disabled” message when trying to access the FX Notes Plus application.

Central 1 and EBC are investigating and we will provide an update by 10 a.m. PT (1 p.m. ET) or sooner if the incident is resolved.

Central 1 - Support@central1.com - 1.888.889.7878, press 1

Latest Central 1 outages

INC199059 – FX Drafts Settlement Delay - April 10 - 10 days ago
Alert! INC199059 – FX Drafts Settlement Report Delay - 13 days ago
INC198955 - Interac e-Transfer OAS system unavailable - 15 days ago
INC198834 - Clearing Transaction Posting and Report Issue - 16 days ago
INC198028 - Forge Public Website Forms Error - 30 days ago

Tired of not knowing when third party vendors are down?

With IsDown, you can monitor all your critical services' official status pages from one centralized dashboard and receive instant alerts the moment an outage is detected. Say goodbye to constantly checking multiple sites for updates and stay ahead of outages with IsDown.

Start free trial

No credit card required · Cancel anytime · 3963 services available

Integrations with Slack Microsoft Teams Google Chat Datadog PagerDuty Zapier Discord Webhook