Outage in Central 1
INC219954 :: Intermittent 2SV login errors
Resolved MinorIncident Report
Please be advised that members may have intermittent login failures on Retail and Small Business banking.
We are actively investigating to identify the root cause and assess the impact.
Members using biometric login or unchallenged two-step verification (2SV) are not affected.
We are conducting a thorough analysis of the systems involved and working toward resolving the issue.
DigitalBanking_Support@Central1.com - 1.888.889.7878, option 2
Components affected
Central 1 INTERAC e-Transfers® (EMT)Trusted by 1000+ teams
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Latest Updates ( sorted recent to last )
RESOLVED
about 3 hours ago - at 04/14/2026 06:16PM
The incident has been resolved.
We will complete a postmortem, and share these results when available.
DigitalBanking_Support@Central1.com - 1.888.889.7878, option 2
INVESTIGATING
about 4 hours ago - at 04/14/2026 05:30PM
Please be advised that members may have intermittent login failures on Retail and Small Business banking.
We are actively investigating to identify the root cause and assess the impact.
Members using biometric login or unchallenged two-step verification (2SV) are not affected.
We are conducting a thorough analysis of the systems involved and working toward resolving the issue.
DigitalBanking_Support@Central1.com - 1.888.889.7878, option 2
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