INC222092: Remember Me and Biometric Login Information Disappearing

We have identified an issue affecting Remember Me and Biometric login information in both Digital Banking OIDC and the Mobile App. Our investigation has determined that both OIDC and the Mobile App are not updating the expiry date on the “Remember Me” cookie. While this cookie is configured to expire in 10 years, recent changes in modern web browsers now limit the duration that such data can be retained to approximately 13 months (400 days). As a result, any longer durations are automatically reduced by the browser. Because the expiry is not being refreshed when users return, previously saved login details may expire sooner than intended and may no longer be available. This is why some users are experiencing their saved login information disappearing.   Our team is actively working on an update to ensure that login preferences are refreshed appropriately and maintained more reliably going forward.   In the meantime, if users’ saved login details are missing, they will need to re‑enter their information. This will restore functionality in the short term, although persistence remains subject to the current limitation until the fix is deployed. We appreciate your patience and understanding while we implement a permanent solution. DigitalBanking_Support@Central1.com - 1.888.889.7878 (option 2)