Outage in Central 1
INC220098 : International Transfer Service Interruption
Resolved MinorIncident Report
Please be advise that International transfer services are currently unavailable in online banking.
We are conducting a thorough analysis of the systems involved and working towards resolving the issue. We will provide an update on or before Friday April 17, 2 p.m. PT / 5 p.m. ET.
DigitalBanking_Support@Central1.com - 1.888.889.7878, option 2
Components affected
Central 1 INTERAC e-Transfers® (EMT)Trusted by 1,000+ teams
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Latest Updates ( sorted recent to last )
RESOLVED
7 days ago - at 04/29/2026 01:26PM
Please be advised that the urgent release is deployed and International Transfer is available in online banking.
INVESTIGATING
8 days ago - at 04/28/2026 08:45PM
Please be advised that a fix will be deployed with Urgent Digital Banking Core Release 768 (CHG170247)
The release has been scheduled for Wednesday April 29, 2026 at 1 a.m. PT (4 a.m. ET).
DigitalBanking_Support@central1.com - 1.888.889.7878
INVESTIGATING
9 days ago - at 04/27/2026 10:43PM
Our teams continue to validate the fix identified for the international transfer service interruption. We are tentatively targeting a resolution later this week, pending successful testing. We will provide the next update tomorrow, on or before 2 p.m. PT / 5 p.m. ET.
DigitalBanking_Support@Central1.com - 1.888.889.7878, option 2
INVESTIGATING
13 days ago - at 04/24/2026 12:33AM
We believe we have identified the root cause of the International Transfer Service interruption. A fix has been applied in our lower environments and is currently undergoing testing. Our technical teams are closely monitoring results as we progress toward resolution. We will provide the next update on or before Monday, April 27, by 2 p.m. PT / 5 p.m. ET
DigitalBanking_Support@Central1.com - 1.888.889.7878, option 2
INVESTIGATING
15 days ago - at 04/21/2026 06:17PM
We are continuing to investigate the root cause of the international transfer service interruption. Our technical teams remain focused on the analysis and resolution process.
We will provide the next update on or before Tuesday, April 21, by 2 p.m. PT / 5 p.m. ET.
INVESTIGATING
19 days ago - at 04/17/2026 09:24PM
We are continuing to investigate the root cause of the international transfer service interruption. Our technical teams remain focused on the analysis and resolution process.
We will provide the next update on or before Monday, April 20, by 2 p.m. PT / 5 p.m. ET.
INVESTIGATING
20 days ago - at 04/16/2026 07:28PM
Please be advise that International transfer services are currently unavailable in online banking.
We are conducting a thorough analysis of the systems involved and working towards resolving the issue. We will provide an update on or before Friday April 17, 2 p.m. PT / 5 p.m. ET.
DigitalBanking_Support@Central1.com - 1.888.889.7878, option 2
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