Outage in Central 1

INC220625 - BNC missed sending an AFT file in the morning exchange

Resolved Minor

April 27, 2026 - Started about 8 hours ago - Lasted about 5 hours
Official incident page

Incident Report

Payments Canada has notified Central 1 that BNC (National Bank of Canada) did not send one of the two files in the morning exchange. The larger of the two AFT files was successfully received and processed. We will provide an update once we have received and processed the remaining BNC file. Central 1 – Support@central1.com – 1.888.889.7878, press 1

Components affected

Central 1 Bill Payments

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Latest Updates ( sorted recent to last )

RESOLVED about 3 hours ago - at 04/27/2026 06:54PM

We have received this mornings missing AFT file from BNC.

The 160 transactions missed in the file this morning will be included in this afternoon's AFT CR03/ON03.

Central 1 – Support@central1.com – 1.888.889.7878, press 1

IDENTIFIED about 8 hours ago - at 04/27/2026 02:38PM

Payments Canada has notified Central 1 that BNC (National Bank of Canada) did not send one of the two files in the morning exchange. The larger of the two AFT files was successfully received and processed.

We will provide an update once we have received and processed the remaining BNC file.

Central 1 – Support@central1.com – 1.888.889.7878, press 1

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