INC221142 - Client Centre and Central1.com Instability

Central 1 and our web service provider have observed stable operation of both the Client Center (https://clients.central1.com/) and https://www.central1.com/. As a result of the incident, it is now considered resolved.

Central 1 continues to implement additional resiliency and high-availability improvements to further strengthen site availability and reduce dependence on the affected environment. We expect to communicate additional details regarding these enhancements as changes are finalized.

We appreciate everyone’s patience throughout this incident and apologize again for the inconvenience.

Central 1 has observed stable operation of both the Client Centre (https://clients.central1.com/) and https://www.central1.com/ since yesterday afternoon. At this time, services continue to operate normally.

While stability has improved, Central 1 and our web service provider remain in an active monitoring phase as the vendor continues to validate long-term platform stability. As a result, this incident will remain
open until the vendor formally confirms resolution and sustained stability.

In parallel, Central 1 continues to work on additional resiliency and high-availability mitigation options to help reduce dependency on the affected environment. We will provide further details on these changes as plans are finalized.

We will provide further updates if there are any changes to service availability, or once the vendor has confirmed the incident is fully stabilized and resolved.

Thank you for your patience and understanding throughout this incident.

Central 1 Support - support@central1.com | 1.888.889.7878 (press 1)

Central 1 has observed improved stability with both the Client Centre (https://clients.central1.com/) and https://www.central1.com/ over the past several hours. While services are currently operating normally, we continue to actively monitor the environment closely to ensure ongoing stability.

In parallel, Central 1 is also working on additional contingency and workaround options to help improve resiliency and reduce dependency on the affected hosting environment. We expect to provide customers with a further update tomorrow regarding these mitigation efforts and next steps.

Thank you for your continued patience and understanding while we work through this vendor-related issue.

Central 1 Support - support@central1.com | 1.888.889.7878 (press 1)

Client Centre (https://clients.central1.com/) continues to be unavailable.

Please note that Central 1’s public website (https://www.central1.com/) is also currently unavailable, as it is hosted by the same service provider.

Please continue to use the URLs presented on the “Sorry Page” to access applications and services. Note, the link for FX Notes is not currently listed but we are working on getting that added. In the meantime, the link for that application is https://fxn.secure.central1.com/.

Central 1 continues to work closely with our Client Centre web service provider to resolve the global issues they are experiencing. If you require any Client Centre content (e.g., news articles, forms), please contact Support and we will provide it while our vendor works to restore full service.

We will provide our next update tomorrow morning, or sooner should service be restored and stability confirmed. Thank you for your continued patience, and we apologize for the inconvenience.

Central 1 Support - support@central1.com | 1.888.889.7878 (press 1)

The Client Centre website (https://clients.central1.com) continues to experience instability.

Please use the URLs presented on the “Sorry Page” to access applications and services. Note, the link for FX Notes is not currently listed but we are working on getting that added. In the meantime, the link for that application is https://fxn.secure.central1.com/.

Central 1 is continuing to work with our Cient Centre web service provider to resolve the global issues they are experiencing. If you require any Client Centre content today (e.g., news articles, forms), please contact Support, and we will provide it while our vendor works to restore full service.

We will provide updates as we have more information. Thank you for your patience during this incident and we apologize for any inconvenience caused by it.


Central 1 Support - support@central1.com | 1.888.889.7878 (press 1)

The Client Center website is currently unavailable. Please use the URLs presented on the “Sorry Page” to access applications and services.

Central 1 is continuing to work with our Cient Center web service provider to resolve the global issues they are experiencing. If you require any additional Client Center content today (e.g., news articles, forms), please contact Support, and we will provide it while our vendor works to restore full service.

We will provide our next update by 9:00 a.m. PT (12 p.m. ET).

Central 1 Support - support@central1.com | 1.888.889.7878 (press 1)

At this time, all Central 1 monitoring indicators for our Single Sign-On service and Client Centre content pages are green. We will continue to closely monitor these services throughout the morning before closing out communications.

If you are still experiencing any content or access issues with our applications or services, please contact us for additional support.

Central 1 - Support@central1.com – 1.888.889.7878, press 1

Central 1 continues to work closely with our Client Centre service provider as they address the ongoing stability issues impacting the platform today. At this time, availability remains intermittent, and we are actively monitoring the situation while supporting our vendor through resolution efforts.

The Client Centre Sorry Page is now consistently available to all customers, ensuring continued access to Central 1 applications during this period. If you require any specific content from the Client Centre, please reach out to our Support team and we will be happy to assist.

We will continue to provide updates as more information becomes available.

Central 1 is continuing to work with our Client Centre web service provider to resolve the global issues they are experiencing today.

If the Client Centre is unavailable, a Sorry Page will be presented to ensure you can still launch and access your Central 1 applications.

If you require any additional Client Centre content today (e.g., news articles, forms), please contact Support and we will provide it to you while our vendor works to restore full service.

An earlier issue prevented some customers from accessing the Sorry Page; this was resolved at 12:50 p.m. PT (3:50 p.m. ET).

We will provide our next update by 3:00 p.m. PT (6:00 p.m. ET).

Central 1 Support - support@central1.com | 1.888.889.7878 (press 1)

We are continuing to assess the intermittent access issues being reported by some of our clients across our applications.

We will provide another update within the next hour.

Central 1 is receiving feedback that some users are still not able to access the Client Centre in spite of clearing their cache and/or using a private browser. We are investigating further here on potential reasons as the servers are up and operational.

We will provide an update by 12:30 pm PT (3:30 pm ET).

The third-party host for Central 1's Client Centre has resolved the instability. Users should be able to access. Some users may need to either clear their cache or use a private browser session to reach the Client Centre.

We will be monitoring the site over the next while to ensure it remains stable. We apologize for any inconvenience caused by this incident.

Some users are continuing to experience access issues when going to the Client Centre. In most cases if you cannot access you should be presented with a page providing direct links to the applications behind the Client Centre.

We are actively investigating the issue and will provide an update by 11 am PT (2 pm ET).


Central 1 - Support@central1.com – 1.888.889.7878, press 1