INC221142 - Client Centre Instability

Central 1 continues to work closely with our Client Centre service provider as they address the ongoing stability issues impacting the platform today. At this time, availability remains intermittent, and we are actively monitoring the situation while supporting our vendor through resolution efforts.

The Client Centre Sorry Page is now consistently available to all customers, ensuring continued access to Central 1 applications during this period. If you require any specific content from the Client Centre, please reach out to our Support team and we will be happy to assist.

We will continue to provide updates as more information becomes available.

Central 1 is continuing to work with our Client Centre web service provider to resolve the global issues they are experiencing today.

If the Client Centre is unavailable, a Sorry Page will be presented to ensure you can still launch and access your Central 1 applications.

If you require any additional Client Centre content today (e.g., news articles, forms), please contact Support and we will provide it to you while our vendor works to restore full service.

An earlier issue prevented some customers from accessing the Sorry Page; this was resolved at 12:50 p.m. PT (3:50 p.m. ET).

We will provide our next update by 3:00 p.m. PT (6:00 p.m. ET).

Central 1 Support - support@central1.com | 1.888.889.7878 (press 1)

We are continuing to assess the intermittent access issues being reported by some of our clients across our applications.

We will provide another update within the next hour.

Central 1 is receiving feedback that some users are still not able to access the Client Centre in spite of clearing their cache and/or using a private browser. We are investigating further here on potential reasons as the servers are up and operational.

We will provide an update by 12:30 pm PT (3:30 pm ET).

The third-party host for Central 1's Client Centre has resolved the instability. Users should be able to access. Some users may need to either clear their cache or use a private browser session to reach the Client Centre.

We will be monitoring the site over the next while to ensure it remains stable. We apologize for any inconvenience caused by this incident.

Some users are continuing to experience access issues when going to the Client Centre. In most cases if you cannot access you should be presented with a page providing direct links to the applications behind the Client Centre.

We are actively investigating the issue and will provide an update by 11 am PT (2 pm ET).


Central 1 - Support@central1.com – 1.888.889.7878, press 1