Outage in Central 1
INC221205 - Missing ORPI\ORUI cheque return reports
Resolved MinorIncident Report
Please be advised that Central 1 experienced a Client Centre (https://clients.central1.com/) outage today between 9:00 to 9:20 a.m. PT (12:00 to 12:20 p.m. ET).
You may have experienced issues logging into Client Centre or Central 1 applications during that time. A postmortem will be provided within the next two weeks.
Central 1 - Support@central1.com – 1.888.889.7878, press 1
Components affected
Central 1 Bill PaymentsTrusted by 1,000+ teams
The Status Page Aggregator with Early Outage Detection
Stop finding out about outages from your users. Monitor 6,320+ cloud services and get alerted the second something breaks.
Latest Updates ( sorted recent to last )
RESOLVED
20 days ago - at 05/05/2026 03:44PM
The CAD and USD cheque returns were successfully processed yesterday; however, due to a technical issue, the corresponding reports were not generated.
The returned items that would have appeared on this morning’s report will instead be included in tomorrow’s report (May 6).
Central 1 Support – support@central1.com | 1.888.889.7878 (press 1)
IDENTIFIED
20 days ago - at 05/05/2026 02:47PM
Central 1 has identified that some clients are missing the ORPI (CAD) and the ORUI (USD) online returns cheque processed items reports this morning for items returned in ORS yesterday, May 4, 2026.
We will provide our next update by 9 a.m. PT (12 p.m. ET) after our technical team has further investigated.
Central 1 Support - support@central1.com | 1.888.889.7878 (press 1)
IDENTIFIED
20 days ago - at 05/05/2026 02:40PM
We are continuing to work on a fix for this issue.
IDENTIFIED
20 days ago - at 05/05/2026 02:40PM
Please be advised that Central 1 experienced a Client Centre (https://clients.central1.com/) outage today between 9:00 to 9:20 a.m. PT (12:00 to 12:20 p.m. ET).
You may have experienced issues logging into Client Centre or Central 1 applications during that time. A postmortem will be provided within the next two weeks.
Central 1 - Support@central1.com – 1.888.889.7878, press 1
Latest Central 1 outages
INC222036 – Client Centre unavailable - 4 days ago
INC222016 - Login Disruption to Digital Banking - 4 days ago
INC221869 - Client Centre intermittent access issue - 6 days ago
INC221869 – Client Centre intermittent access issue - 7 days ago
The Status Page Aggregator with Early Outage Detection
With IsDown, you can monitor all your critical services' official status pages from one centralized dashboard and receive instant alerts the moment an outage is detected. Say goodbye to constantly checking multiple sites for updates and stay ahead of outages with IsDown.
Start free trialNo credit card required · Cancel anytime · 6320 services available
Integrations with
