Outage in Central 1

INC221205 - Missing ORPI\ORUI cheque return reports

Minor

May 05, 2026 - Started about 2 hours ago
Official incident page

Incident Report

Please be advised that Central 1 experienced a Client Centre (https://clients.central1.com/) outage today between 9:00 to 9:20 a.m. PT (12:00 to 12:20 p.m. ET). You may have experienced issues logging into Client Centre or Central 1 applications during that time. A postmortem will be provided within the next two weeks. Central 1 - Support@central1.com – 1.888.889.7878, press 1

Components affected

Central 1 Bill Payments

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Latest Updates ( sorted recent to last )

IDENTIFIED about 1 hour ago - at 05/05/2026 02:47PM

Central 1 has identified that some clients are missing the ORPI (CAD) and the ORUI (USD) online returns cheque processed items reports this morning for items returned in ORS yesterday, May 4, 2026.

We will provide our next update by 9 a.m. PT (12 p.m. ET) after our technical team has further investigated.

Central 1 Support - support@central1.com | 1.888.889.7878 (press 1)

IDENTIFIED about 2 hours ago - at 05/05/2026 02:40PM

We are continuing to work on a fix for this issue.

IDENTIFIED about 2 hours ago - at 05/05/2026 02:40PM

Please be advised that Central 1 experienced a Client Centre (https://clients.central1.com/) outage today between 9:00 to 9:20 a.m. PT (12:00 to 12:20 p.m. ET).

You may have experienced issues logging into Client Centre or Central 1 applications during that time. A postmortem will be provided within the next two weeks.

Central 1 - Support@central1.com – 1.888.889.7878, press 1

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