Outage in Central 1

RESOLVED: INC219484 – Wires Processing Latency

Resolved Minor

April 06, 2026 - Started about 11 hours ago - Lasted about 2 hours
Official incident page

Incident Report

Central 1 has advised Fiserv that we are experiencing latency processing incoming wires through their EPP service. There is no impact on creating wires in PaymentStream Direct, and Central 1 has not observed any failed wires currently. Fiserv has initiated an active investigation into the performance issue. A further update will be provided within the next hour. Central 1 - Support@central1.com - 1.888.889.7878, press 1

Components affected

Central 1 Central1.com Central 1 Wire Transfers Central 1 Bill Payments

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Latest Updates ( sorted recent to last )

RESOLVED about 9 hours ago - at 04/06/2026 05:37PM

The latency issue impacting the wires repair queue has been resolved.

There was no observed impact to incoming or outgoing wire processing during this morning’s event.

Fiserv will continue their investigation into the underlying performance issue to support ongoing product stability.

Central 1 – Support@central1.com – 1.888.889.7878, press 1

INVESTIGATING about 11 hours ago - at 04/06/2026 04:15PM

Central 1 has advised Fiserv that we are experiencing latency processing incoming wires through their EPP service.

There is no impact on creating wires in PaymentStream Direct, and Central 1 has not observed any failed wires currently.

Fiserv has initiated an active investigation into the performance issue.

A further update will be provided within the next hour.

Central 1 - Support@central1.com - 1.888.889.7878, press 1

Latest Central 1 outages

NC219290 - Outgoing and Incoming wires not processing - 5 days ago

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INC219102 - Client Centre Access Issues - 8 days ago

INC217878 - Ongoing SMS Verification Code Issue - about 1 month ago

INC217594 – Missing Cash Order Postings - about 1 month ago

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